Delivery information

NW Rocket 06

Home Delivery

With our Home Delivery service, you can nominate your chosen delivery date during the checkout process.

  • Choose a delivery date up to 10 working days in advance
  • Order before 3pm Monday-Friday and we'll send your order for delivery the next working day (excludes Bank Holidays)
  • Delivery is free on orders over £500. Orders under £500 will be charged a Standard Delivery fee of £5.
  • You can choose a delivery add-on if you'd like your order to be delivered the next working-day before 9am (£14.99) or on a Saturday (99p)
  • To protect against theft, we send all orders in a fully-insured, secured package and we only send to the address on the payment card. If you’re not around when the parcel arrives, you’ll be able to collect it from your local sorting office.

 

NW Bank Notes NW PERS ILL 012 06 PHONE BURST (1)

Branch Collection

Enter your postcode in the calculator to find your nearest branch and select your collection date.

If you order by 3pm on weekdays (not including Bank Holidays), you have the option of collecting your currency the next working day.

Delivery is free on orders over £500. Orders under £500 will be charged a delivery fee of £5.

Your order will be ready for collection anytime after 1pm on your nominated collection day. If you fail to collect your order within 72 hours of the collection date, your order will be cancelled and we will refund your order with the full Sterling amount, less a £10 late cancellation fee.

 

Important information

  • Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after the relevant cut-off time on Friday will not be processed until Monday.
  • We do not deliver on Sundays or English Bank Holidays.

FAQs

Do you charge delivery fees?

Delivery to your home or chosen branch is free on all orders over £500.

There is a delivery fee of £5 for all orders under £500.

We offer delivery add-ons for home delivery only:

  • Next-day delivery before 9am is £14.99.
  • Saturday guaranteed delivery costs an extra 99p. If your order is over £500 Saturday delivery will cost £5.99. If your order is under £500, Saturday delivery will cost £5.99. 
What are your delivery options?

You can place an order up to 10 working days before you would like to collect it or have it delivered.

Standard delivery works as follows:

If I order my travel money…

When will I receive it?

Before 3pm Monday to Thursday

Next working day by 4pm

After 3pm Monday to Thursday

Second working day by 4pm

Before 3pm Friday

Saturday by 9am or Monday by 4pm

After 3pm Friday and anytime Saturday or Sunday

Tuesday by 4pm

  • *Days quoted are dependent on the day being a working day. If one of these days is a public holiday, then additional day(s) will be added accordingly. For orders placed after 3pm on Thursday up until 3pm on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday. Saturday delivery is a premium delivery service and can be selected as a preferred option at checkout.

We also offer several premium delivery options, which can be selected when you get to the checkout:

  • Delivery by 9am the next working day for £14.99. You must order your currency before 3pm to get your order the next working day.
  • Delivery by 9am on Saturday for an extra 99p.
Can I have a tracking number for my order?

We don’t give out tracking numbers for security reasons. However, our support team will be happy to track your order for you. Contact us here.

Can I have my order delivered to my work address or another address?

For security reasons, we can only deliver to your home address and it needs to be the same as the billing address of the card used for payment.

Who can sign for the delivery?

Your order will be sent fully insured via Royal Mail, so it needs to be signed for by someone at the address listed on the package. It can be signed by anyone at the address.