Travel Money Help

See below for a selection of frequently asked questions. If you still require further advice then please contact us and we'd be happy to help.

Common Questions

What payment options do you accept?

We accept Debit or Credit Cards when paying online or over the phone.

What is the maximum amount I can order?

The maximum amount you can order online is £2,500 worth of currency.

What should I do if the currency of my destination is not listed?

We may still be able to get hold of the currency you require, please email our customer services team at [email protected] who will answer your queries during normal office opening hours.

How can I find out where my nearest eurochange branch is?

Use our branch locator and search by city, town or post code to find your nearest eurochange branch.

How much do I need to spend in order to receive free Home Delivery?

Orders of £500 and over receive free Home Delivery.

What should I do if I am due to travel tomorrow and I am unsure if the Royal Mail Special Delivery will arrive before I travel?

We would recommend that you arrange to purchase your currency using our Click & Collect service, or call our Customer Service Team to place your order over the phone to collect.

Can I have my order delivered to a different address?

No - for home delivery the order can only be delivered to the address where the payment card is registered.

I don't have an email address, can I still place an order?

No, for online or phone orders a valid email address is required as an email confirmation is sent for your order. 

Do I have to provide my date of birth?

Yes - this is one of the security checks that we perform in branch so that our staff can ensure that the correct person is collecting the order, or as part of our online security checks.

How can I pay for the currency I have ordered?

When paying online or by phone we accept Debit and Credit Cards. 

Can I pay with someone else's card?

No - payment must be made by the person who is ordering the currency. If the order is a Click & Collect order the name on the order must match the name on the card and I.D. when you collect. 

Why has my card payment been refused?

We use '3D Secure' and 'Verified by Visa' payment verification to enable you the best level of protection for your card payments. It is possible that your card issuer may refuse a payment if you are unable to provide the relevant passwords. If your payment has been declined then please contact us and you may be able to pay over the phone.

I can't print off my email confirmation?

You can take your order reference number with you and inform the cashier that you couldn't print you confirmation, or show the cashier your confirmation on your mobile phone.

I have placed a Pay & Collect order - how quickly can I pick up my order?

Our Click & Collect service enables you to collect your order just 60 seconds after your order is accepted and confirmed - the quickest in the industry. This is subject to payment clearance, stock availability and branch opening hours.

I have placed a Click & Collect - what proof of ID & Address do I need to bring with me?

To collect your Click & Collect order you will be required to produce the Debit or Credit Card that you used to make your payment, your email order confirmation and one of the following forms of identification:

  • Passport
  • UK or EU photo card driving licence
  • National ID card
  • Please note we are unable to accept any other forms of identification other than those listed. We are not able to release orders to anyone else other than the cardholder.
For Click & Collect orders, why do I need to bring I.D?

This is so that our staff in branch can ensure that the correct person is collecting their order.

I have placed a Home Delivery order - how will it be delivered?

Your order will be delivered fully insured by Royal Mail Special Delivery. Orders placed before 2.30pm will be delivered by 1pm on the next working day. Orders placed before 1pm on Friday may be delivered on Saturday. Please ensure that you are able to sign for receipt of your currency on your anticipated delivery date.

Can I track my order online?

Yes - please visit and enter the tracking number on your email confirmation.

What are your delivery and collection options?

You can place an order up to 7 working days before you would like to collect it or have it delivered.

If I order my travel money…

What's the earliest my currency can be delivered to my home?

When is the earliest I can collect it from a eurochange branch?

Before 2:30pm Monday to Thursday

Next working day by 1pm

60 seconds after placing your order (depending on stock availability & branch opening times)

After 2:30pm Monday to Thursday

Second working day by 1pm

60 seconds after placing your order (depending on stock availability & branch opening times)

Before 2:30pm Friday

Saturday by 1pm or Monday by 1pm

60 seconds after placing your order (depending on stock availability & branch opening times)

After 2:30pm Friday and anytime Saturday or Sunday

Tuesday by 1pm

60 seconds after placing your order (depending on stock availability & branch opening times)

  • *Days quoted are dependent on the day being a working day. If one of these days is a public holiday, then additional day(s) will be added accordingly. For orders placed after 3pm on Thursday up until 3pm on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday. 

Standard delivery is free on orders over £500. For orders under £500 we charge a £5 delivery fee. You can collect your currency, for free, from any eurochange branch.