Home delivery

Home Delivery

What are your home delivery fees?

Next working day delivery is free on all orders over £500.

There is a delivery fee of £5 for all orders under £500.

We offer two delivery upgrades:

  • Next working day delivery before 9am is £14.99
  • Saturday guaranteed delivery costs an additional 99p on top of the standard delivery fee. So if your order is under £500, Saturday delivery will cost £5.99. If your order is over £500, Saturday delivery will cost 99p. 

 

When will my home delivery order arrive?

You can place an order up to 10 working days before you would like to collect it or have it delivered.

Standard delivery works as follows:

If I order my travel money…

When will I receive it?

Before 3pm Monday to Thursday

Next working day by 4pm

After 3pm Monday to Thursday

Second working day by 4pm

Before 3pm Friday

Saturday by 9am or Monday by 4pm

After 3pm Friday and anytime Saturday or Sunday

Tuesday by 4pm

  • *Days quoted are dependent on the day being a working day. If one of these days is a public holiday, then additional day(s) will be added accordingly. For orders placed after 3pm on Thursday up until 3pm on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday. Saturday delivery is a premium delivery service and can be selected as a preferred option at checkout.

We also offer several premium delivery options, which can be selected when you get to the checkout:

  • Delivery by 9am the next working day for £14.99. You must order your currency before 3pm to get your order the next working day.
  • Delivery by 9am on Saturday for an extra 99p.

 

How will my order be sent and is it secure?

Your order will be sent using secure Royal Mail Special Delivery and will require a signature upon delivery. Your Travel Money delivery is also fully insured to give you extra peace of mind.

Can I change the date of my delivery?

The date of your delivery can’t be changed once your order has been placed.

Can I use an address that is outside of the UK?

No, the service is only available for customers aged 18 years or over, and who are accessing the service from within the United Kingdom.

Why has my order not arrived?

If your order has not arrived by 4.00 pm on the date you selected during the ordering process, please get in touch and we will be able to track your order.

What should I do if my order is returned to the Royal Mail Depot?

You will have been left a Royal Mail calling card, which will give you the option or organising re-delivery or collecting from your local Royal Mail depot. If you collect your order you must also take valid UK identification showing your name and delivery address.

Still have a question?

Contact us