When you collect your order from branch you will need to provide the credit or debit card that you used to pay for your order online, as well as either a full UK photographic driving licence, passport or EU ID card (we do not accept provisional driving licences).
The name on the debit or credit card must match the name of the person collecting the order and identification used.
The name on the card must match the name of the person collecting the order and identification used.
Delivery to your chosen branch is free on orders over £500. You will be charged a delivery fee of £5 if you order less than £500.
Your order will be ready for collection anytime after 1pm on your nominated collection day. If you fail to collect your order within 72 hours of the collection date, your order will be cancelled and we will refund your order with the full Sterling amount, less a £10 late cancellation fee.
Refunds can take from 2 to 10 working days to credit back into your bank account. Please note that we do not refund cash advance charges and that any late cancellation fee may also be subject to a cash advance fee by your card issuer.
Your order will be held at the selected branch pick up location for 72 hours from your order collection time. Any further delay will result in your order will be cancelled and a £10 late cancellation fee deducted.
Orders cannot be cancelled or amended once your order has been confirmed.