Travel Money Support Centre

Popular FAQs

How can I buy Travel Money?

At NatWest, we offer delivery and collection options to suit you. 

  • Our Home Delivery service gives you an excellent rate on over 50 currencies that can be delivered directly to your door with the option of fully-insured next-day delivery.
  • For convenient pick up at a branch near you, use our Click & Collect service 
Will you buy back my unused foreign currency?

Yes. You can either visit one of our branches, or you can use our direct buy back service where you post your bank notes to us and we exchange the GBP amount directly to your bank account. Visit our buy back page for more information.

What are your delivery options?

You can place an order up to 10 working days before you would like to collect it or have it delivered.

Standard delivery works as follows:

If I order my travel money…

When will I receive it?

When can I collect it?

Before 3pm Monday to Thursday

Next working day by 4pm

Next working day after 1pm

After 3pm Monday to Thursday

Second working day by 4pm

Second working day after 1pm

Before 3pm Friday

Saturday by 4pm or Monday by 4pm

Monday after 1pm

After 3pm Friday and anytime Saturday or Sunday

Tuesday by 4pm

Tuesday after 1pm

  • *Days quoted are dependent on the day being a working day. If one of these days is a public holiday, then additional day(s) will be added accordingly. For orders placed after 3pm on Thursday up until 3pm on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday. Saturday delivery is a premium delivery service and can be selected as a preferred option at checkout.

We also offer several premium home delivery options, which can be selected when you get to the checkout:

  • Delivery by 11am the next working day for £14.99. You must order your currency before 3pm to get your order the next working day.
  • Delivery by 4pm on Saturday for an extra 99p.
What happens if I'm not at home when my currency is delivered?

If you aren’t at home when delivery is attempted then Royal Mail should leave a ‘Something for You’ card so that you can arrange re-delivery at a more convenient time or collect the package from your local sorting office. If there is someone else in at the address when delivery is attempted then they can sign for the package on your behalf. Instructions on how you can arrange re-delivery or collect from the sorting office will be detailed on the ‘Something for You’ card.

What do I need to collect my currency from branch?

When you collect your order from branch you will need to provide the credit or debit card that you used to pay for your order online, as well as either a full UK photographic driving licence, passport or EU ID card (we do not accept provisional driving licences).

The name on the debit or credit card must match the name of the person collecting the order and identification used.

Still have a question?

Contact us