We don’t give out tracking orders for security reasons, however our support team will be happy to track your order for you. Just give us a call on 0330 678 1785.
What ID do I need to collect my order?
When you collect your order from branch you will need to provide the credit or debit card that you used to pay for your order online, as well as either a full UK photographic driving licence, passport or EU ID card (we do not accept provisional driving licences).
The name on the debit or credit card must match the name of the person collecting the order and identification used.
Can I use a payment card with a different name to the person collecting the order?
The name on the card must match the name of the person collecting the order and identification used.
When will my order be ready to collect?
Your order will be ready for collection anytime after 1pm on your nominated collection day. If you fail to collect your order within 72 hours of the collection date, your order will be cancelled and we will refund your order with the full Sterling amount, less a £10 late cancellation fee.
Refunds can take from 2 to 10 working days to credit back into your bank account. Please note that we do not refund cash advance charges and that any late cancellation fee may also be subject to a cash advance fee by your card issuer.
How long will my order be held if I am delayed in collecting it?
Your order will be held at the selected branch pick up location for 72 hours from your order collection time. Any further delay will result in your order will be cancelled and a £10 late cancellation fee deducted.
Can I cancel my order?
Orders cannot be cancelled or amended once your order has been confirmed.